Within minutes of submitting your order, our fulfillment team is picking and packing your items. Unfortunately, after we start fulfilling it, it is unlikely that we can make any edits or cancel your order. 

• If your order has not yet shipped, please contact our Customer Service department, and we’ll attempt to cancel your order.

• If your order has already shipped, unfortunately we are unable to cancel it. However, you can return the unopened product for a full refund or exchange it for something else. Please note that the refund does not include the cost of shipping. For more information on returning an order, please visit our Return Policy Page section.

• If you need to edit or make changes to your order after it has been submitted, please contact our Customer Service Department. We may be able to make the needed changes without canceling the order. 

Estimated estimated lead times for order fulfillment and transit for your order based upon carrier.  A1Grappler is not a shipping carrier, and thus we rely on the carriers below for our shipping operations.  The following are the estimated shipping times per carrier:

• USPS Domestic (US): 5-9 business days approx.
• UPS Domestic (US): 5-7 business days approx.
• GlobalPost (International): 12-16 business days approx.
• UPS Worldwide (International): estimated of 12-16 business days.

*These are only estimations provided by the carriers, and thus are not guaranteed. Therefore, the transit times may vary based on  logistical factors such as weather, work force shortage or strikes, order volume surge due and holidays, etc.

Special conditions: As of June 2022, A1Grappler has been made aware of the following requirements for shipping to the
following countries:

a. Brazil - Requires a Tax ID number from the Supplement Brand for all international shipments including PLDS orders,
sample orders, bulk orders and custom formula orders.

b. DHL Express: All orders need to have the customer’s email and phone number in order to properly notify of shipments.

What shipping carriers does A1Grappler use?

Domestic orders (USA) are shipped via UPS Ground, USPS First Class, or USPS Priority. International orders ship via Global
Post or UPS Worldwide. The choice of your preferred shipping carrier(s) will be determined by you (the customer) at the time of your purchase.

Contacting Us:

If you would like to contact us concerning any matter relating to our Shipping & Cancelling Your Order Policy you may send an email to info@a1grappler.com.

*These statements have not been evaluated by the Food and Drug Administration. This Product is not intended to diagnose, treat, cure or prevent any disease.