At A1Grappler.com, we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. If you’re unhappy with your order, whatever the reason may be, we’ll make it right Contact us within 30 days of your purchase and we’ll either give you a full refund, exchange your product for another of equal value or give you a A1Grappler.com e-gift card equal to the value of your product. This policy if only valid for a period of 30 days after purchase.
Product returns are subject to our Condition of Sale policy. In rare circumstances, A1Grappler.com may evaluate a customer’s account, purchase and return history, and has the right to refuse services and/or prevent a customer from placing orders on A1Grappler.com in the future.
If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.
Exchange requirements:
The following criteria must be met to qualify for an exchange:
● Product is defective
● Product must be in original packaging
● Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase:
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items:
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Shipping items:
In order to return an order, you must contact us first.
Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096.
You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
